Call center setup

Posted On Aug 05, 2020

A call center or call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. An inbound call center is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact center is a location for centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. 

  • What are the existing procedures?
  • Why are we losing calls?
  • Where in the process are we losing calls?
  • When is the problem occurring?

Register Now