Certificate in HR KPI

Why are HR KPIs and Metrics required? The role of any HR professional is to effectively manage the deliverables and to do that they have to measure the effectiveness and efficiency of HR functions, and design improvement initiatives to achieve the desired outcomes.

To exist in this competitive world organizations, need to track everyday progress. Key Performance Indicators (KPIs) help to identify and bridge the gaps leading to the desired outcome.

What are the KPIs for HR? KPIs are the strategic metrics that impact the Organizational strategy. It is a metric that shows HR contribution to the organization. HR KPIs help to measure Organizations’ performance.

It provides insight on what exactly the organization needs to achieve in the long term. Generic metrics track and provide data for the business to analyze, monitor and strategize, however, it is not as impactful as clearly defined KPI’s. KPIs align with the goals and vision of the organization.

At RECAP you would be able to learn the most effective way of setting the right KPI’s to measure the strategy and success.

Course Objectives:

By the end of the Certificate in HR KPI and Metrics Training Course, the participants of this course will be able to:

Define what is KPI and Metrics

Know the importance, difference, and benefits of KPIs and metrics

Understand the role of HR in measuring the effectiveness of KPIs for success

List of KPIs to be measured by Human Resource function

Defining and calculating the KPIs for critical processes

Effectively calculate and develop financial contribution and flow in the organisation

Developing and improving the employee satisfaction index to maintain employee morale

Control employee turnover and develop strategies to attract and retain competent candidates

Develop employee engagement and innovation index

Identify business needs and improve productivity rate for the business to a standstill

Training Methodology:

Our differentiator at RECAP is a custom-designed training program on the Certificate in HR KPI and Metrics Training Course. Participants can range from individuals in recruitment, employee engagement, HR business partner and management roles in any organisation.

This workshop is an activity-based workshop providing hands-on practice on defining KPIs and evaluating its’ impact on organisational success. Customized modules can be arranged for organisation/ industry-specific learning requirements. This program involves various activities for experiential learning.

Organisational Benefit:

Organisational Benefits of employees who participate in Certificate in HR KPI and Metrics Training Course will be as below:

The organisation would have the best-recruiting procedure with clearly defined expectations

Strategically analyze the cost and time involved in hiring and training the employees

Effectively amend the procedures to improve the outcome for organisational success

Efficiently track the overall effectiveness of each job to increase productivity

Maintain and improve the quality and quantity of deliverables (Planned Vs. Delivered)

Plan promotion and succession planning based on alignment with KPI and help employees progress in their career

Assess the deviance from expected outcomes and implement timely course correction

Groom diverse population with niche skills with measurable standards

Maintain the record of employee turnover – assess the gap with the right measures

Plan and design the training and developmental interventions

Elevate the growth of the organisation by remunerating the employees well, basis performance achieved

Personal Benefits:

Participants who enroll in this Certificate in HR KPI and Metrics Training Course will benefit in the following ways:

Effectively evaluate and monitor employee performance

Participants would be able to analyze the quality and quantity of the work done by the employees

Learn to track workforce effectiveness and keep the employees motivated by training them well for the next level

Participants would be able to learn to analyze the need and find the perfect fit to save resources ensuring a better return on investment (ROI)

Assess and design the strategy to improvise the deliverables

Participants would be able to revisit and design the realistic KPIs & metrics by collaborating with the best performers in that role

Learn to design and monitor the training process and analyze the effects

Learn the tools that help automate the process saving resources

Who Should Attend?

Experts and professionals in the HR arena within corporates and consulting space.

Course Outline:

Below is the course outline and the modules that would be covered during the Certificate in HR KPI and Metrics Training Course:

Module 1: Introduction to HR KPI and Metrics

What is HR KPI and Metrics?

Importance and benefits of HR KPI and Metrics

Difference between HR KPI and Metrics

Framework for KPI & Metrics

Blunders of not having these in place

Module 2: Important Metrics to Consider 

Determining whether on track to reach the goal

Evaluating the success of the strategies based on the key metrics

Analyzing and assessing the area of improvement

Recognizing opportunities and challenges

Customer satisfaction

Organisational success

Module 3: Steps to Designing KPI’s

Identifying the key strategic objectives

Defining success for each objective

Deciding on how to measure the success

Writing the KPI’s

Identify the level of performance expected for each role in a particular department

Module 4: Basic KPI Formulae to Quantify Performance 

Counting 

Customer satisfaction

Accidents at workplace

Total sales

Percentages 

Percentage customer satisfaction

Employee engagement

The positive outcome of the sales call

Sums or Totals

Time spent in sales calls

Sales revenue invoiced

Averages

Average customer satisfaction

Average days lost

Average sales revenue against the call made

Ratios 

Sales revenue received divided to revenue invoiced

Sales revenue divided by the time required in generating revenue

Module 5: Types of HR KPI’s

Compensation 

Salary competitiveness

Healthcare and employee benefits

Employee productivity rate Return on Investment

Employment 

Employee tenure

Absenteeism rate

Termination rate

Cost per employee

Training cost and effectiveness

Cultural

Employee satisfaction

Leaves provided and availed

Organisational culture training

Employee promotion rate

Performance 

Competency percentage

Internal job posting (IJP’s)

On Job Training (OJT)

Feedback mechanism