Workplace Violence

Overview

Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.

In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our workshop will help your participants recognize certain behaviors, and lower the risk of escalated situations. This workshop will help participants identify the warning signs, as well as give them coping and response tools.

Module 1: Getting Started

Icebreaker
Housekeeping Items
Workshop Objectives

Module 2: What is Workplace harassment?

How to Identify
Costs to your business

Module 3: Identifying The Bully

Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism

Module 4: How to Handle Workplace Violence

Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan

Module 5: Risk Assessment(I)

Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options

Module 6: Risk Assessment (II)

Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review

Module 7: Being the Victim

What Is Not Considered Bullying
Steps to take

Module 8: Checklist for Employers

4 Step Process
Addressing all Employees
Code of Ethics
Policy and Procedures

Module 9: Interview Process

Identify a Bully in the Interview Process
Warning Signs
Role Play
Case Study

Module 10: Investigation Process

Advising your Supervisor
Lodging the Complaint
Initial Response
The Investigation
The Findings
Review & Closure

Module 11: Developing a Workplace Harassment Policy

Scope
Philosophy
Principles
Intent
Options
Informal Complaint Process
Formal Investigation process

Module 12: Wrapping Up

Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluation